Ordering & Delivery

Order online

- The quickest way to complete your order is to pay online using your credit or debit card. We use Worldpay's secure servers to handle all financial transactions.

Order Acceptance

Order acceptance and the completion of the contract between you and us will take place on the dispatch of the products ordered to you unless we have notified you that we do not accept your order.

Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being unavailable from stock
  • Our inability to obtain authorisation for your payment
  • The identification of a pricing or product description error

Payment

We accept Visa, Mastercard, Delta, JCB, Electron, Solo and Switch. Payment can be made online at point of sale, or later by cheque.

Refunds

In the event that the publications you receive are faulty or do not fully meet your requirements you should return them to us within seven days of receipt. On the understanding that they have not been used in any way we will be happy to refund their full value, less the cost of postage.

Contacting Us

If you have any questions about your order you can contact us:

Go Teach Publications Ltd
Unit 12 Paradise Mill
Park Lane
Macclesfield
SK11 6TL

Tel: 01625 422279
Fax: 01625 422272
Email: sales@goteach.org.uk
Registered Charity No: 275116
Registered Company No: 01345395
VAT No: 307 0160 09

Deliveries will normally be made within 5 working days of receiving your order (subject to stock availability). If you have not received your order by this time please email sales@goteach.org.uk for further information.

Shipping costs

Delivery charges will be added to your order as follows:

UK Orders
Up to £10 £2.20
£10.01 - £25.00 £3.00
£25.01 - £50.00 £6.20
£50.01 £8.20
Overseas Orders
Republic of Ireland add 25%
Europe air mail add 45%
Royal Mail (Zone 1 air mail) add 65%
Royal Mail (Zone 2 air mail) add 80%

 

World Pay Security Overview

Security is probably one of the most significant concerns for both the shopper and the retailer during an online transaction. In reality an online transaction is probably more secure than a card transaction in a shop or conducted over the telephone or by fax, as the information transmitted online is highly encrypted using complicated logarithm combinations.

The WorldPay payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data. Furthermore, our public web servers are certified by Thawte, a public Certificate Authority, ensuring that both the shopper and retailer can have confidence that nobody can impersonate WorldPay to obtain confidential information.

Transaction Encryption

The transfer of the purchase details from the retailers site to Worldpay are encapsulated using our own encrypted and digitally-signed protocol. This uses a combination of standard methods such as PGP, RSA and MD5 to ensure that the information passed is secure and tamper-proof.

Security for the Shopper

Any communication between the shopper and WorldPay is also encrypted to the maximum strength supported by the shopper's browser using TLS or 128 Bit SSL. Shopper are also protected from fraudulent use of their card in a "card not present" environment, by their card issuers. The card issuers provide the right for shoppers to dispute a transaction if the goods/services did not arrive or if the card was used fraudulently.

Data Storage

Data storage on WorldPay systems, and the communication between WorldPay and the worldwide banking networks, is regularly audited by the banking authorities to ensure a secure transaction environment. We also ensure that we stay up-to-date with the latest versions of any third-party code we use, and continually review our own proprietary code.

For more information For more information contact us via email or read our Customer Help Page